Privacy Policy

1. Introduction

Welcome to Shagun Jewellery and Bangles ("we", "our", "us"). We respect your privacy and are committed to protecting the personal information you share with us when you visit or make a purchase from shagunjewellery.co.in.

2. Information We Collect

When you purchase products or interact with our website, we may collect:

• Contact & Delivery Details: Full name, shipping address, pincode, contact phone/mobile number, and email address.
• Order Information: Products purchased, quantities, transaction reference IDs, and payment status.
• Technical Data: Browser type, IP address, and cookie identifiers to enhance user navigation and shopping cart security.

3. Payment Security & Processing

We do not store or collect your complete debit card, credit card, netbanking credentials, or UPI MPIN on our servers. All online payments are handled securely through PCI-DSS compliant RBI-authorized payment aggregators (e.g. Razorpay) using bank-grade end-to-end encryption.

4. How We Use Your Information

• To process, fulfill, and deliver your jewellery orders via express courier partners (Delhivery).
• To send order confirmations, invoice receipts, and courier tracking details via SMS/WhatsApp/Email.
• To provide timely customer assistance and resolve queries.
• To detect, prevent, and protect against fraudulent transactions.

5. Data Sharing & Third Parties

We never sell, rent, or trade your personal data to third parties for advertising. We share essential order fulfillment data solely with trusted service providers:

• Logistics Partners: Delhivery / Courier services for parcel delivery.
• Payment Gateway: Razorpay for processing digital payments.
• Legal Compliance: When required by Indian law or government authorities.

6. Contact & Grievance Officer

If you have any questions or grievance regarding this Privacy Policy, please contact our support desk: