Cancellation & Refund Policy

1. Order Cancellation by Customer

You can request to cancel your order within 12 hours of placing it, or before the parcel is handed over to our courier partner (Delhivery). To cancel, please message us on WhatsApp (+91 9829244773) or email us with your Order ID.

2. Damaged, Defective, or Incorrect Items

We perform strict multi-step quality checks prior to packaging. However, in the unlikely event that you receive a damaged or incorrect piece:

• Please notify us within 48 hours of package delivery.
• Provide a short unboxing video or clear photos showing the package label and the damaged item via WhatsApp or email.
• Upon verification, we will immediately arrange a free replacement or issue a 100% full refund.

3. Refund Processing & Timeline

• Once an authorized refund is initiated, it is processed automatically back to the original source of payment (UPI ID, Debit/Credit Card, or Net Banking account) via Razorpay.
• Refund Timeline: The refund amount typically reflects in your bank account within 5 to 7 working days as per standard banking clearance protocols.

4. Non-Refundable Situations

• Items that show clear signs of personal wear, alteration, or intentional damage.
• Requests submitted after 48 hours of confirmed delivery.

5. Need Help with a Refund?